Returns & Exchanges
At The Otaku Box, we want you to love your gear, which is why we offer a 30-day return window for unworn and unwashed fashion items in their original packaging. Please note that due to their limited nature, certain exclusive drops and mystery items may be subject to exchange only.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags remain attached and the apparel is in brand-new condition.
Ship It Back
Print the prepaid shipping label provided via email and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship out your exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing